Refund policy

At Re Defined Beauty, we are committed to providing high-quality digital education, hands-on training experiences, and professional beauty products. Due to the nature of our offerings, please review our refund policy carefully before making a purchase.

By purchasing any product, course, training, or service from Re Defined Beauty, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Digital Courses

All digital course purchases are final sale and non-refundable.

Because digital courses are delivered electronically and provide immediate access to proprietary educational content, no refunds, exchanges, or cancellations will be granted once your purchase has been completed.

This applies to all online digital training courses offered by Re Defined Beauty, including but not limited to ponytail courses, quick weave courses, and any future downloadable or digital educational products.

2. Private 1:1 In-Person Training

All payments made toward private 1:1 in-person training classes are non-refundable once booked.

Because training dates are reserved specifically for each student and require scheduling, preparation, and service coordination, all class payments are considered a commitment to your reserved training slot.

Rescheduling Policy

If you are unable to attend your scheduled training, you may request to reschedule your class within 30 days of your original class date, subject to availability.

To reschedule, you must notify Re Defined Beauty in advance as soon as possible. Rescheduling is not guaranteed for last-minute cancellations without notice and is subject to calendar availability.

Cancellations

If you cancel your private training and are unable to reschedule within the allowed 30-day timeframe, you may be eligible for a 50% refund of your class payment.

Please note:

• The remaining 50% is non-refundable and covers the time reserved, class preparation, scheduling accommodations, and business loss associated with holding your training date.
• If you fail to communicate, fail to show up, or do not make arrangements within the 30-day rescheduling window, your payment may be forfeited.

3. Training Kits

All training kits are final sale and non-refundable.

Training kits are prepared specifically for your selected class and may include course-specific products, tools, and supplies. Because these kits are customized and assembled in advance, no refunds, returns, or exchanges will be accepted once purchased.

For students booking a private 1:1 training, training kits must be purchased at the time of booking and at least 2 weeks in advance of the scheduled class date.

4. Hair Vendor / Product Purchases

Due to the nature of beauty products, hair extensions, wigs, training materials, and related items, all product sales are final.

We do not accept returns, refunds, or exchanges on:

* Hair bundles
* Wigs
* Vendor list purchases
* Training kits
* Digital products
* Educational materials
* Any beauty-related products sold through our website

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at redefinedbyre@gmail.com with your order number, photos, and a description of the issue so we can review the matter.

5. No Chargebacks / Agreement to Policy

By completing a purchase through our website, you acknowledge and agree to this Return & Refund Policy in full.

Customers are responsible for reviewing all product and service details before purchasing. By submitting payment for any course, training, product, or service, you are confirming that you understand and accept that the purchase may be non-refundable and/or subject to the terms listed above.

Attempting to file a chargeback for a purchase that clearly falls under this policy may result in being denied future services, courses, or purchases from Re Defined Beauty.

6. Contact

If you have questions regarding your order, training, or purchase, please contact us at:

Re Defined Beauty
Email: redefinedbyre@gmail.com